There are generally 2 ways we do remote connections; Remote Support and Managed Clients.

Remote Support

Remote Support is when an existing client calls us with a problem and we feel it can be corrected remotely. In this case, the client (you) will download our remote access software (link below) and install it. Please follow these steps to install the Remote Central software:

1. For temporary access, you must call or open a ticket first to make sure there is an engineer available to work on the console for your connection. Please call us at 732-408-6600.
2. To run the software, download it from this LINK.
   1. Special note:  To protect Windows users, Microsoft has several warning messages when downloading "exe" files.  Please pay attention to each prompt to make sure you complete the download successfully and run the software.  The software is safe to run and created my MeshCentral.  Please do a Google search on MeshCentral agent software if you have concerns.
3. Once downloaded, it will likely go to your downloads folder.  Just run the program (meshagent64-Customers.exe) and press "Connect".
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4. If you select "Install", it will install the software for a managed device, meaning TCS can access the computer anytime. This should only be done for managed clients where our engineers are doing monthly maintenance on the computer or for long established customers.
5. You are now ready for remote access. To begin, just call us at 732-408-6600 and we can start working on solving your problem.

Managed Clients

Remote access can be setup for a managed device (where TCS has access all the time to perform system management tasks). This is considered a managed service and has a monthly cost. For managed devices, an engineer will be sent to the location to install the software.

If you are interested in having our company remotely manage your computers, please call us for a quote. You will find that we have the best prices for managed services in the area and are very flexible in what we can do.